Our Culture & Values
Honesty & Integrity
This is the cornerstone of FortisCor’s business and is foundational to our decision making, action and communication. We are consistent in our dealings with clients, policyholders and internal stakeholders. We ensure that under no circumstances, the boundaries of ethical practises are breached. This is where our true strength lies, being honest and true in any given situation, regardless of whether it is to our advantage or the contrary.
Continuous Learning
Our people are at the heart of our business and we aim to continually develop our team to achieve even greater heights in their career and personal lives. Hence, we have developed systematic training programmes for new joiners as well as our seasoned adjusters. Our aim is twofold, in that, to improve knowledge and also shape our associates to become more compassionate, which is a fundamental attribute when dealing with people who are in distress after a loss. FortisCor pride ourselves in being people instead of profit driven, and values precede value.
Service Excellence
We recognise a genuine need for high quality and customer focused loss adjusting services. At FortisCor, we are determined to ensure that each and every claim is handled in a professional, timely and cost-effective manner. We are committed to providing the best claims services to satisfy our clients’ needs, add value to their business and ultimately assist to ensure that our clients fulfil their claim commitment to policyholders. Service excellence and customer centricity is the hallmark of FortisCor.
Innovation
Our business operates in a fast-changing environment and we are mindful that our ability to adapt to change is fundamental to our success. Hence, we are dedicated to constantly improve our services, and the means by which it is delivered to our clients through innovation and technology. Our innovation is spurred by our constant aim to meet our clients’ needs. We are mindful that some of these needs may not be explicitly expressed, but it is our desire to formulate and provide the solutions beforehand, always being a step ahead of our client’s requirements.