Privacy Notice

FortisCor Adjusters Pte Ltd and/or its subsidiaries and/or other members of its group (“FortisCor” “we” or “us”) takes the privacy and protection of your Personal Data very seriously. This Personal Data Protection Policy sets out the guidelines on how we comply with the Singapore Personal Data Protection Act 2012 (“PDPA”) and the amendments issued to it.

Purpose of Collection

We collect your personal information for the purpose of

• assessing, processing, and administering your claim.
• verifying your identity, evaluating your entitlement, and communicating with you regarding the status of your claim.
• helping us prevent and detect fraud and other crimes.
• carrying out background checks, where lawful.
• performing administrative activities in connection with our services.
• conducting data analysis, which helps us assess and improve our services.

Types of Personal Information Collected

The personal information we may collect includes, but is not limited to:

• Full name
• Contact details (e.g., phone number, email, address)
• Identification numbers (e.g., NRIC, passport)
• Financial or bank account information (where applicable)
• Health or medical information (if required for the claim)
• Supporting documentation relevant to the claim

Sources of the information we collect

We collect personal information from you directly when you voluntarily provide it to us, for instance if you submit claim details to be considered for your claim.

We also collect your personal information from a variety of sources:

• From your insurance companies that we work with.
• From your insurance brokers or other intermediaries
• From third party claims handlers who are involved in a claim or assist us in investigating or processing claims, including witnesses and external claims data collectors and verifiers
• From individuals that you may be associated with (e.g. joint account holders, company employees or directors, family members, etc.)

Use and Disclosure of Personal Information

Your information will be used solely for the purposes outlined above. Where necessary, we may share your information with:

• Our employees or officers who are involved in processing the claim.
• Insurance companies, cover-holders, intermediaries, financial institutions and retrocessionaires that use your personal information in connection with the provision of insurance and processing of claims. For example, we may share your personal information with other reinsurance businesses for the purposes of settling claims.
• Third-party service providers assisting with the administration or investigation of the claim
• Relevant authorities, regulatory bodies, or legal advisors (as required by law)

Protection of Personal Information

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, or misuse. Your data will be retained only as long as necessary to fulfill the purposes of the claim process and comply with legal requirements.

Access and Correction

You may request access to or correction of your personal data by contacting us at the contact details provided below. Please note that we may require proof of identity before processing such requests.

Contact Us

If you have concerns or further queries about your Personal Data, or if you suspect the information we hold has been compromised in a cybersecurity incident, you may contact the following person:

Data Protection Officer

Email : Mr Thomas Long (thomas@fortiscor.com)
Address : 3 Phillip Street #11-02/03 Royal Group Building Singapore

We treat all correspondence seriously. All queries or complaints are treated as highly sensitive and confidential.

Changes to the Privacy Policy

We may amend or modify this Policy from time to time. We remain committed to safeguarding your information and being open about our data protection practices. For general information about PDPA, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg.

Last Updated: 2 June 2025